FAQ

HOW DO WE SEE WHAT WORKSHOPS YOU OFFER?

You can view all of our Project Designs and Mediums on our Projects page or by browsing our photos on social media FACEBOOK & INSTAGRAM by searching @gratefulsebring or stop into our art studio to view our books of designs we offer over 2,500 designs and can not possible feature them all online.

To view the workshop calendar of The Grateful Hearts® visit our Workshop Calendar page. Contact us with any questions!

HOW DO I REGISTER?
To register for a workshop, click on the “Calendar” link at the top of this site.
From there you can view our workshop calendar.

Choose what kind of project you want to do and select a date that it is offered or contact us to reserve your seat on any of our open workshop times. Choose the design you want, and register online for that class so we can have your stencil and supplies ready when you arrive. If you have friends joining, be sure to let us know in the seating preference.

If you would prefer to have a private party, contact us so we can go over dates and your needs with you!

WHAT IS THE AVERAGE PRICE OF A WORKSHOP?

Most adult projects can range from $40-$100 & youth projects can range from $35-$45. We also offer a craft concession of projects that range $10 & up! Contact us for details.

CAN I CHANGE THE WORDING ON A PROJECT?

Most times, we can change the wording on a design. We can customize it with your personal information (ie. name, year, date) for free to make it personalized for you.
More detailed customization and adjustments will require payment of a custom fee.

CAN A DESIGN FROM ANOTHER GALLERY BE MADE ONTO THE PROJECT MEDIUM (AND/OR SIZE) I’M REGISTERING FOR?

Most of our designs are interchangeable and can be resized to work on multiple project mediums.  When registering, enter the Design Name of the design you prefer as well as any related customization information needed for it and we’ll notify you if we foresee any issues when resizing it to fit the project medium you have purchased.

CAN I PRE-SELECT MY CHOICE OF MATERIAL COLORS (PAINT, STAIN,  ETC.) BEFORE I ARRIVE?

PAINT, STAIN, TEXTURE –
Due to the variety of design options we provide, you are free to decide what look and style you’d like to achieve while completing the DIY process in our workshop session. You will be able to choose from our selection of paints and non-toxic stains, as well as our varied techniques to add texture and interest to help ensure that your project is uniquely your own! If you find an image on our website or on our social media of a project that you’d like to ‘replicate’ we will do our best to help you achieve it, but with the knowledge that no two projects are ever alike!

WHAT IF I WANT A CUSTOM DESIGN ON MY PROJECT?
In most cases, we can create a custom design for an additional fee. Once you have registered for your spot by choosing the custom design option during checkout, our designers will work on your design.  A minimum of 7 days prior to the workshop is needed to create your design.

PLEASE NOTE: Copying other artists’ work or images and replicating trademarked logos including sports team names, mascots, Greek lettering, song lyrics, movie lines or literature is not a practice of The Grateful Hearts® designers. In the same respect, we do not allow others to copy or replicate our original designs.  Professional courtesies of both art and craft will be honored to the strictest measures.  Items of public domain may be an exception. Please call us for details if you have any questions.

CAN I BRING AN ITEM INTO THE WORKSHOP TO ADD A STENCIL TO, OR CAN I PURCHASE STENCIL(S) TO BRING HOME AND ADD TO MY PROJECT?

Per our policy, we do not sell materials for items that you intend to DIY at home. Likewise, we do not allow outside pieces of furniture, wood or other materials to come into our workshop for custom pieces. The reasons are including but not limited to the following:
Risk of damaging private property – We cannot be responsible for the possible need for repair or replacement of any item or material brought in should an error or mistake take place. Heirloom items are generally non-replaceable; could be structurally unsound or become so while trying to create a custom requested DIY project. Barnwood could be dry-rotted on the interior or brittle and/or fall apart while trying to create a custom piece, for example.
Lessened ability to manage quality control – We have greater control of the quality/outcome of completed projects in our workshop environment that have been tested and retested with our choice materials. They are also constructed of the materials that are in greater supply should a replacement be necessary.

WHAT IS YOUR CANCELLATION AND LATE REGISTRANT POLICY?

Due to the custom nature of our projects and required reserved seating in our workshop spaces, we do not offer refunds. We will be happy to transfer you to a future class as outlined by the following guidelines:

72 Hours Advance Notice: To avoid any Transfer Fees, please give us a minimum of 72 hours advance notice if you or your group are unable to attend your reserved workshop session.  We will happily reschedule you for any future class within the following 30 days.

Late Notice Cancellation: (<72 hours) Any notice given LESS THAN 72 hours prior to a class will be subject to a Transfer Fee in order to be transferred to a future class (Original project and/or design only please).

‘No-Show’ Attendees:  Any guest that is a “No-Show” for their reserved workshop session will forfeit the missed session and will need to pay to re-register.  If no changes are required from the previous class to the future class (same project and same design) a courtesy discount may be applicable.

Late Arrivals: Due to the nature of our workshop sessions and the time needed to complete each project, we ask that you arrive 5 minutes early as we begin our workshops on time. Late arrivals and last-minute registrants may be asked to reschedule; be subject to an additional stencil cut/re-cut fee(s); and/or may be limited to a non-personalized design in order to participate.

CAN I WORK ON MY PROJECT WITH SOMEONE ELSE? CAN I MAKE 2 PROJECTS IN ONE WORKSHOP?

One Person Per Project: Due to state laws and fire safety codes, we cannot accommodate more than one registrant per project so that we do not go over capacity. Non-registered guests to The Grateful Hearts can purchase a project to work on if there is an available open seat in the workshop.

One Project Per Registrant: Due to time and space constraints, we only allow each registrant to work on one project at a time, (unless otherwise noted). This ensures you will have the ability to complete your DIY project in the allotted workshop time.

Please note: Project registrations where we offer a discount for 2 projects (i.e. pillows, wood photo frames) are intended for a single person and not to be shared with another guest.

DO I HAVE TO COME WITH A GROUP?

Absolutely not! We love our individual guests and big groups equally.

CAN I SIT WITH MY FRIENDS DURING THE WORKSHOP?

If you register for the same workshop as your friend(s), please enter their name or the group name at checkout and will will do our best to seat you at the same table. There may be times that a group will need to be separated due to project sizes or space constraints, but we do make every effort to accommodate registrant’s requests.

DO YOU OFFER PRIVATE PARTIES?

We love groups! We offer the entire workshop for private parties, or private tables at an open public workshop. Private party minimums vary by day and time of day.

DO YOU OFFER TEAM BUILDING EVENTS?

Yes, and more! The Grateful Hearts is perfect for birthdays, date nights, ladies night out, fundraisers and many other groups; including team-building events.
Everyone gets to make their own masterpiece at project specific workshops.

CAN WE BRING FOOD & DRINKS?

The Grateful Hearts does allow you to bring in food and beverages, we are a NUT FREE studio; THIS IS A PEANUT & TREE NUT FREE FACILITY, ABSOLUTELY NO FOOD OR BEVERAGE CONTAINING THESE INGREDIENTS OR PROCESSED IN A FACILITY THAT HANDLES THESE FOOD INGREDIENTS ARE PERMITTED.

DO YOU OFFER PRICE ADJUSTMENTS AFTER I HAVE REGISTERED FOR A WORKSHOP?

Due to the nature of our preregistration process and no-refund policy, we are unable to price-adjust retroactively any payment towards a registration that has already been processed.

Price adjustments include but are not limited to; in-store or online promotions (a.k.a promo codes), coupons, gift cards and/or vouchers. These codes must be applied at the time of registration, prior to check out, and will not be accepted or retroactively applied (refunded, credited or exchanged for face value) to any previous registration that has already been paid and confirmed as a complete and/or approved transaction.

If you have concerns or questions about any item you’d like to redeem, please contact the store location you are registering with prior to completing your workshop registration.

WHAT DOES IT MEAN WHEN THE CLASS IS SOLD OUT?

If you see that a class is Sold Out and not open to registrations, it means we do not have any available seats. We are happy to add you to our wait list should a cancellation occur. Otherwise please join us for an open workshop.